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“disgusting left with £0 ”

written by mb6767 on 04/04/2017

CURRENT ACCOUNT/SAVINGS


i got paid at the end of march and as always move some to
my savings account it is now 5 days after my pay day and i have none to very litte money left thanks to them . i had noticed that yesterday there was atleast £500 withdrawn from my account that was not myself as i was working all day . so i panicked as we have a holiday planned for my birthday so i had money for this holiday and irs now gone i called ip customer services and spoke to the "fraud team " where i spoke to 2 different advisors esch conversation lasting less than 2 minutes long i was placed on hold without any knowledge of this and was passed to someone else who told me i was at the wrong department and would transfer me to the correct one where i was on hold for 40 mins and the line hung up . so i called back and got a very helpful man who told me that the transactions i was reffering to he couldnt see ! so i chexked my RBS app to confirm the dates and my account was gone removed wasnt there he then advised it sounds like they have removed your account but he could not understand why i wasnt told or asked if it was ok to be done bearing in mind inwas still not told what time the money was taken out and where he did apologise and advised i make a complaint he then had to pas me bacm to the fraud team ! the women i got through to was beyon rude she questioned me over and over again asking if i was sure i spoke to them inconfirmed i did and basically accused me of letting mt soending get out of control so i just left it at that and hung up all my money that i had left has been removed and account will be closed !!