written by EMCCA on 04/04/2017
Holiday gems. Co. Uk we agreed the price, flights, transfers for a big family holiday paid the deposit. All went well untill we went to pay off the balance and was told that it had gone up by £500. I phoned to complain and was told that the booking was only a summery and the could increase the price any time they wanted. I was gutted £500 is a big lump of money. And was told that if i canceld i would loose all my £3000 deposit. Then i was told that the manager would phone me. I am still waiting for his phone call. We had to pay the rest of the balance or loose the deposit and would have to pay the flight and hotel balance please do not book with them. Watch out and tell any one who might thinking of booking with them you have been warned. I read all the good reviews still book because it looked good i am sorry now £500 down the drain.