written by Weberfj280 on 27/03/2017
They started great and now they are terrible, it seems like they have got far worse after being taken over by krystal.
Only this morning our last VPS went down for some unknown reason (We are urgently moving away from them) at roughly 10:15am, we raised an emergency ticket at 10:30am as we could not access the VPS at all.
The VPS is now working again (by 11:50am ish) but we still haven't had a reply almost 4 hours later.
To list some of the other issues we are having:
Disc keeps randomly reporting full, knocking all websites offline, this has happened 4/5 times in 4 months.
Support recently taking up to 2/3 days to respond at medium level ticket (which states you'll get a response in a few hours).
Websites on reseller system extremely slow (we have had to move reseller systems 3 times now).
We've had more issues then this but I think this is enough to show anyone that these people are amateurs.
If you value your business, stay away.