written by on 22/03/2017
I booked a room thinking I was booking directly with Hampton Inn but turns out it was hotelsone. I cancelled approx 12 hours later as I made other reservations at a different hotel in the next state over. I called hotelsone and cancelled my reservation. I was told there would be no charge and she cancelled my reservation. After returning home they DID charge my card the 153.00 for the night. I called them and they said they showed no cancellation so there was nothing they could do. This company is a sham. I do have my phone records showing a call to them directly after the call to Key lime cove, the hotel with a water park, so I will do a charge back now through my credit card. Run!! They say they will cancel your reservations but don't so that they can take your money.