written by AshantiMaynard on 19/03/2017
We brought the Carrera Crossfire at the end of December from Halfords. It has been back five or six times with faults. The staff did not bother to do the pre-purchase checks on the bike and there were a multitude of problems that became apparent when my son started to ride it. Problems with the gears, the chain, the breaks and frame. On our last visit to Halfords, for a punctured tyre to be replaced, we were handed back the bike with the breaks not working, and the frame bent! We were told the bike was no longer rideable and we'd need to get a new one. It has only been ridden 12 times. Customer service at its worst, this is despite the warranty and 12 months care plan. I could not recommend this bike to anyone, nor Halfords as a place to buy your bike from.