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“Extremely poor customer service and poor quality paint.”

written by mdj101 on 19/03/2017

We are currently in the process of renovating our house. As part of this we have had all the walls re-plastered. The guy doing the plastering and decorating has worked for me for years and knows his stuff.

All walls were mist coated and primed before the top colour going on, all the other walls in the house have covered fine, including another dark wall in the master bedroom which covered beautifully in three coats.

The guest bedroom we chose a lovely rich red / burgundy colour for one of the walls. After 7 coats and 5 litres of Valspar premium paint it still wasn't covered, it's still picture framing and patchy.

I went back to my local b&q and was advised to leave the room "as is" as Valspar would probably want to send a technician to see the wall, I was given a number to contact b&q customer services.

I contacted them and we started an email conversation. At their request I sent pictures of the wall at various stages, the paint, the batch number etc etc, after a week of hearing nothing I contacted them again to ask if someone was going to come and take a look, the room is still out of action and the bed which has been moved is now damaging the new carpet. I told them this needed to be resolved asap otherwise the carpet would need replacing.

I was told 'we're waiting for valspar' another week passed and several more emails chasing what was going on and I then get an email saying that the reason it's taken so many coats is becuase we didn't prime the wall!! Are they serious!!! We'd already told them it had been primed and even sent the photos!!!

It's cost me 3 days of a decorators time instead of a day and a half, it's going to cost me another day to get more paiting done, plus my time and fuel to go to the store to get more paint plus now the carpet is damaged and will need to be replaced, b&q couldn't give a damn!!

All they offered me was another tin of paint, I then threatened to take them to court and they also offered me a £100 voucher! What a joke, I'm going to be nearly a £1000 out of pocket becuase of their rubbish paint!!

So b&q, I've got nothing to loose and the court papers will be filed. I'll see you there!.