Written on: 14/10/2010
FFFFFF..This is the worst service I have ever had with the most unprofessional people. I booked a ticked through many issues. First, right after i booked the ticked I called customer service to confirm and I realized how they lack courtesy, professionalism, and customer service caliber. The analyst was very brief and hang up on me.He literately said he does not care about the customers he is servicing. Worst is the fact that when I called them and tried to make a change to the ticket as i have an emergency. I was advised by two of their unprofessional and rigid CSRs that I could change it if i pay a fee of $250, I agreed to the charges. I changed my plans and then I received an email stating I can not change it. I checked my confirmation and found nothing about this restriction. I called again the Best Travel Store and faced the same rigidity, lack of listening and communication service. I received an email stating that I can not change the ticket. Very disappointing experience. I then called directly the air line carrier and and finally was able to speak to a world class customer service who explained to me very thoroughly that BTS got the cheapest price bracket for me with restriction.
I did not get the value for the price I paid and worst I got the worst service where BTS does not care. I learned a good lesson today. We should stop such a business behavior and I am going to report this to the Better Business Bureau.
Please do not buy any ticket from BTS.