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“Terrible Service and Rip-off fees”

written by Reina367 on 17/03/2017

I strongly advise you avoid this firm.

On taking out my insurance I was sent numerous emails asking for further details despite having provided these details. There is obviously a complete disconnect between messages sent out and documents/answers provided by customer (i.e. the people who pay for the service). Almost impossible to contact them by phone or email. Rarely responded to enquiries. The penalty of fee of £75 for cancelling the policy is excessive and inequitable. It's just a means to extract money for doing next to nothing.

All in all terrible, diabolically service. Strongly advise you go elsewhere - even if the premium is the cheapest. It's just not worth it.

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