written by SavannaNapier153 on 16/03/2017
Great customer service over the phone but the renewal price on the letter matched last years price and the email notification stated it was £1.50 a month higher; when the direct debit went through, the higher amount was taken. I would have left Home Protect if I had known it would increase. It would be £25 for the admin fee to back out now so I will stay for another year.