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“On 02.18.2017, I booked an all-inclusive five night...”

written by zj92908 on 16/03/2017

On 02.18.2017, I booked an all-inclusive five night vacation for one adult (meeting friends at same hotel for 40th birthday) totaling $559.35 USD @ Gran Caribe Resort & Spa. The room I booked was a junior suite with ocean view. NOW, on 03.15.2017, I received an email from Liza Liu from Booking.com indicating there was an error in the rates for my booking. Liza's indicates the actual rate is $1,023.20 USD. She asks me to please consider this offer. Are you kidding me? NO, I will not consider the offer of almost double the rate I have been confirmed at. I then received an additional offer of $860.54 USD via email from Liza. What the heck? I am not buying a car here, I should NOT be haggling! I have been booked and confirmed for $559.35 USD. Whatever incorrectly loaded rates is not my problem or issue! This is a classic case of bait and switch, and is illegal. Let me reiterate I was booked and confirmed for the above mentioned room for $559.35 USD for five evenings. I am being completely taken advantage of! STAY AWAY from Booking.com!!!!! I gave them one more opportunity to step-up to the plate and called their customer service. However, the representative said, sorry, the rate for your stay is $1,023.20. I told her to cancel the reservation, which she did. Why must I as the consumer pay the price for someone else's mistake? Booking.com refuses to honor the rate I was booked and confirmed for. NOW, I am missing a friend's 40th birthday celebration due to Booking.com and their inept staff. I will be contacting the attorney general for further action. No other consumers/customers should have to go through this experience! What a disappointment!!!!!