Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

7123259

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“No refund or customer care even with a death certificat”

written by Brooks222 on 12/03/2017

My dad passed away on February 20. I had booked 5 pax hotel and flights for our Team Outing to Jakarta that same day. Which of course we had to cancel.
I straight sent an email to Traveloka to inform them.
The answer I got back?
No refund if cancelation is made after 18 Feb!!
How could anybody know when your dad is going to pass away?

Or you can process your refund directly to AirAsia and your hotel.

Traveloka I paid for hotel and flights. Which makes them the agent.
So why should I contact the hotel and airline myself?

Even after sending them the death certificat of my dad and till today contacting them. Receiving the same automatic/robot reply over and over again from CUSTOMER NO SERVICE.

I will never ever book anything with Traveloka again.





Was this review helpful? 1 0