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★☆☆☆☆

“Worst customer service ever”

written by on 10/03/2017

I have spent a fortune over the years,i sent a bracelet for a stone to be replaced cost me £28.00,it's not color matched awful, i sent it in October, didn't get it back until late January,i said i was unhappy with the stone, they sent me a postal envelope,to send it back too them, which i did, i got a call from them accusing me, that i had a bracelet back a long time,and put it away, i said i had done it the same day,that i had sent emails, asking where my bracelet was, then i got a email saying there jewelers says it ok,they don't answer my emails, i have told them i am going to trading standards,up too now they have got my money and my bracelet,i don't no what's happening,i will never use this company again, there rude, it's only when something goes wrong,ie stones falling out,or something is broke, please be warned,

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