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“We paid over £500 extra for premium seats I know...”

written by on 25/06/2010

We paid over £500 extra for premium seats I know consider this to have been a waste of money. I was given the impression on the website that we would have a choice of meal and on neither flight were we given this nor was the food any better quality than the economy passengers would have received. The entertainment systems were poor with only seat back screens on the outbourd flight but these kept going wrong.

The crew on the Thomas Cook flight home were practically invisible they spent allot of time behind the curtains they seemed disinterested and very aloof.

Complaints to Canadian Affair and Thomas Cook have been a waste of time they just make excuses and dont want to know and say there is no choice of meals mentioned on their websites.

We wont use them again and wouldnt recommend others to either.

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