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★☆☆☆☆

“Horrible customer service and poor quality of arrangement”

written by Breanna355 on 10/03/2017

I ordered an arrangement on behalf of my father for my mother for their 48th wedding anniversary. First of all, the arrangement was not delivered timely as promised, I spent over an hour on the phone trying to figure out when it would be delivered only be told by an agent that my statement about what I was told upon placing the order was not true. She even stated "our calls are recorded" so I insisted she pull up the three calls I had placed throughout the day and listen to them. I then asked to speak to a manager. Long story short, I never spoke to a manager. I then chose the "chat" option to complain about the service and the arrangement. I have yet to hear from anyone. I then emailed. Nothing. I will be disputing this charge with my credit card company since what was delivered is far from what I ordered. Long stem roses were not wired and the arrangement is thin and unattractive. Order from someone else.

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