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★☆☆☆☆

“Read for yourself and judge”

written by RicardoWilliams on 09/03/2017


Please do not thank me for choosing Booking.com. It is insulting.

My reservation thru Booking.com st the Palace Resort by Myrtle Beach Rooms for Rent,check-in date 2017-03-15, and check-out date 2017-03-19 one was cancelled due to Myrtle Beach Rooms for Rent not accepting American Express. Stated clearly in email below.
The second reservation they say was made through Booking.Com. never happened.
I get a call saying that my reservation did not go through because American Express was listed as a form of payment but they do not accept it. Misrepresenting a form of payment.
I am told that the price has gone up and if I don't give my credit card information I will not have a reservation. I gave my credit card info but did not feel secure with such a strange phone call so I called Booking.Com and asked if someone from booking.com had just called me for my credit card info.
I was told no. Email followed.
Thank you for choosing Booking.com.

We are writing to you regarding your reservation at The Palace Resort by, check-in date 2017-03-15, and check-out date 2017-03-19.

We apologize for any inconvenience and confusion.

We want thank you for bringing this issue to our attention. We understand the urgency in this matter and are hoping for a speedy response.

Security is an important issue for us, so Booking.com will never call and ask for any credit card information by phone.

We have contacted the property or property management team to ask if they have contacted you to provide a credit card other than American Express.

As soon as we hear back from them, we will contact you.

Please feel free to contact us with any additional questions.

Best wishes
Booking.com Customer Service Team

I get no response!!! so I call booking.com again and they tell me I have no reservations with them because my American Express was not accepted though It was listed as a form of payment on the web site and in my confirmation. I ask again about someone calling me and asking for my credit card info and I am told Booking.com will never call and ask for any credit card information by phone.{stated in email above} Now I have now idea who misrepresented Booking.com. and now has my credit card info. Myrtle Beach Rooms For Rent says that I made 2 reservations with booking.com. I never get a confirmation for the 2nd reservation ever because I never made a 2nd reservation with booking.com.

Now I have no reservations at this point I am done with Booking.com. I call Myrtle Beach Rooms For Rent directly and ask them if I have any reservations thru Booking.com in my name.
They tell me no. Once again they say that my 1st reservation was canceled because American Express is not accepted by them but It was accepted by Booking.com? They make no reference to this 2nd reservation I supposedly made thru Booking.com. Now I am prompted to make a reservation with Myrtle Beach Rooms For Rent directly In an effort to overcome the problems I have already experienced and to save my vacation. I make the reservation with Myrtle Beach Rooms For Rent for the same dates but upgrade the room to a 1 bedroom condo because the rates are cheaper. {Imagine that} I get a confirmation from Myrtle Beach Rooms For Rent see attached.
I call back to Myrtle Beach Rooms For Rent because xxxx has my name wrong on the confirmation. She had it listed as House and it is xxxxxx. After all the problem I have had I was not going to take anything to chance.
xxxxx tells me she will correct it and send me an updated confirmation.
I never revive the update confirmation so now I check my Discover account and see 2 charges from Myrtle Beach Rooms For Rent. One for $107.39 and one for
$78.71 so I call Myrtle Beach Rooms For Rent again. I ask to speak to a supervisor and xxxxx tells me that the $107.39 was for the 2nd booking.com reservation that booking.com said I never make and that I never got a confirmation on because I never make a 2nd reservation with booking.com. The $78.71 is for the reservation that I had just made with Myrtle Beach Rooms For Rent. He then tells me that room was sold by the owners and is now longer available and he had no one bedroom condos available. Now TODAY if you go on there website that room 1609 is available along with other one bedroom condos.
I had a friend call and ask for the same reservation and she was told the same thing that the room is available. {I witnessed this phone call myself via speaker phone} breach of contract.
The $78.71 was not refunded to my Discovery account as stated in the email below. Both charges are still there. {Another lie]
How can you say I am asking for a free cancellation on a reservation I never made with you.
Once again the reservation clearly stated in the email below was cancelled due to Myrtle Beach Rooms For Rent not accepting American Express.

Booking.com blaming Myrtle Beach Rooms For Rent for there incompetence and Myrtle Beach Rooms For Rent blaming Booking.com for there incompetence
As I said I have contacted Discovery Card, BBB and my lawyer and have bin advised there is nothing I can do for the first 5 days after posting. This allows you time to refund my money. After 5 days I can take action and will!

Needless to say I,my family,friends and fellow coworkers will never use Booking.com or Myrtle Beach Rooms For Rent why would we?
This is just bad business!

he reservation you phoned and made with our company 3/6/17 with a deposit toward room rent in the amount of $78.71, was refunded back to your Discover credit card this morning 3/7/17. The two reservations you made with Booking.Com, one was cancelled due to us not accepting American Express. The other was cancelled per your request by phone to cancel all of your reservations .The amount you paid of $107.39 is a non-refundable payment due to the contract you had with Booking.Com
Myrtle Beach Rooms For Rent
Thank you for choosing Booking.com.

I would have liked to contact you by phone, but I was not able to reach you.

We are writing to you regarding your reservation at The Palace Resort by Myrtle Beach Rooms for Rent, check-in date 2017-03-15, and check-out date 2017-03-19.

I received a phone call from reservations to advise that you wanted to cancel this reservation. She said that you were already charged a deposit of 107.39 USD and said that you were already refunded through the hotel for 78.71 USD for the reservation made with the hotel.

I also consulted with the Reservations Manager, and she said that she was not able to refund you. I am sorry we were not able to negotiate a free cancellation for you.

Please feel free to contact us with any additional questions.

Best wishes,


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