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★★☆☆☆

“The prices are a good tease. However, the times of...”

Written on: 15/03/2008

Good Points
They are cheaper then most. Use their website only during their business hours. Their customer service is forever ON HOLD, also many disconnected calls.

Bad Points
The worst customer service ever -- problems with their websites regarding credit card information and billing addresses. I called my credit card company each time to verify if there is anything wrong with my credit card -- information all correct, but still problems with bt-store.com ??? go figure.

General Comments
The prices are a good tease. However, the times of the flights can be challenging. The biggest obstacle is when you want to finalize the purchase of the tickets --- you are locked out again, and again and again. That is my biggest problem with them. Plus the customer service --- LAST TO NONE. Always on hold and lots of disconnected calls, even with a landline. When you finally get a confirmation, they give you an alternative agenda due to flight changes --- go figure. Just be careful using this website