written by on 25/02/2010
RATHER THAN 1 CALL, I HAD TO MAKE SEVERAL PHONE CALLS TO GET DOCUMENTS EMAILED, WAS THEN ASKED VIA EMAIL TO SUPPLY INFORMATION THAT HAD ALREADY BEEN SENT AND ACKNOWLEDGED AS RECEIVED !
FORTUNATELY NOT ALL YOUR STAFF ARE THE SAME AND EVENTUALLY MANAGED TO SPEAK TO Lee Becket ( [email protected] )WHO SORTED OUT ALL THE PROBLEMS I HAD BEEN HAVING
THANK YOU LEE FOR YOUR TIME AND ASSISTANCE
DUE TO THESE PROBLEMS I HAVE ONLY RATED CUSTOMER SERVICE 3, ALTHOUGH THE REAL PROBLEM LIES WITHIN A DIFFERENT DEPT AND IT WAS CUSTOMER SEVCES THAT EVENTUALLY SORTED THE PROBLEMS OUT