Written on: 26/01/2010 by wilsoli1 (1 review written)
This is a "Thank you" letter we wrote to Sandals Royal Caribbean. It says it all!
December 19-30 my husband and I made our first trip to Jamaica and our first stay at a Sandals Resort. We stayed in a Royal Beachfront suite with butler service. It was our first vacation in about 9 years. From beginning to the end there is only one word to describe our vacation - awesome!
We arrived at the airport, went through customs and immigration and then are greeted by the wonderful smiles of the Sandals welcome staff and our driver Ray. Ray drives us to the resort in a beautiful Mercedes. We had a wonderful chat with him and a delicious rum drink! He was a very nice young man.
After checking in at the Concierge office we met our first butler, Travis McIntosh, who took us to our room. Just walking through the resort to our room was breath taking. The landscaping and resort were beautiful. When the door opened to our room, we knew we had entered the beginning of our paradise vacation. Travis got us settled in and sat and talked with us for a while. We had never had butler service so we all had a few laughs at learning what he was going to do for us. We were extremely tired that night so we just had a few drinks and ordered room service. We loved Travis instantly. What a great guy!
The room was gorgeous. Very comfortable bed and a nice large sitting room. But, when you open the patio door it looked right out to the ocean. What more could someone ask!
The next day we met our other butler, Rayon Phillips. Once again, what a great young man! We loved him instantly as well.
We explained to both of our butlers that we just wanted a nice low-key relaxing vacation. We checked in with each other a couple times a day so they knew what our plans were for each day. We were so spoiled! They had our lounge chairs at the pool or over on the island laid out with towels, a flower and our reserved sign. Each afternoon we got surprised with our strawberry daiquiri. Then when we went to our room to relax, we received a great afternoon snack of shrimp cocktail, cheese and crackers and/or a plate of fruit. The refrigerator and bar was stocked with all the items we requested. They made all our reservations at the restaurants and spa. They escorted us to several of our dinners and we also got together at several of the special beach dinners. And what a surprise when we would come back from dinner and find our bed decorated with towels made into swans and flowers and messages written in palm petals. Most importantly, Travis and Phillips won our heart. We had so much fun talking and joking around with them. They were such great young men! Both were very professional, but also a lot of fun. We looked forward to seeing them every day and it was really hard to say goodbye at the end of our trip.
The Sandals Royal Caribbean resort had everything and anything a person would want for a wonderful island vacation. The buffets and meals at the Regency were unbelievably great. The French and Thai restaurants were also excellent. The little beach grill was a great casual place to stop anytime. The entire staff were friendly and so helpful. The roaming photographers did an excellent job and we bought several special pictures to take home. All the great sport activities. Loved the little island to escape to whenever we wished. You also did an excellent job at Christmas. Loved Santa and how the staff was all dressed up.
And check out was flawless; received a nice little check out package the night before. Our butlers came to help us check out and then the shuttle took us back to the airport.
Everything about our trip was just awesome. There is not one single thing we could complain about. You run a wonderful resort, it is beautiful, the staff are just great, and we couldn't ask for more. We loved it so much that we put a deposit down to come back again in December 2010. But, I must say one of the best highlights were our butlers, Travis McIntosh and Travis Phillips. We even specifically requested the same butlers when we return.
Please officially thank Travis and Phillips for making our vacation so special and putting a smile on our face every day. They are such exemplary members of your staff and I hope they are rewarded accordingly.
Thank you so much and we will see again this December 2010.