Written on: 02/03/2011
Went to India in December with this bunch for a tour of the main sites and then a week in Goa. First day we were dumped in the Keserval Garden Retreat hotel to wait for the rest of the party to arrive, the room was dirty, bedsheets gray and ripped and couldn't put the light on at night because every thing was controlled from one switch. No information was given where we where or what we could do or go locally. Currency exchange was extortionate and the staff said we are a hotel not a bank. Strange that elsewhere we good service and rates. We were told when booking that all the hotels were of a similar standard but this was rubbish as the Marina Hotel Agra was poor also.
We did not see a rep all the holiday but the Sita tour guide was very good. When I asked the reps at the airport when leaving what the delays were they said thay didn't know and I asked the if they could find out they said no and it was obvious they didn't care just as the rest of there company.