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“Primus Braodband and calls - useless ”

written by on 14/01/2011

Primus Braodband and calls - useless

I signed up to Primus broadband having seen it on comparison sites as the cheapest. I realise why it's so cheap. No correspondence from them for a week after signing up. Called their customer service line three times and each time on hold for twenty minutes. It seems that they only employ one person. The sales line you get through to immediately - strangely enough. This being an indication of what they will be like I cancelled. Suddenly now a flurry of e-mails, each ignoring what I have told them several times and trying to set up direct debits and take my money. Good job I cancelled with my bank. I wouldn't trust them as far as I could throw them. Incompetent and useless.

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