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“terrible - daylight robbery on admin fees”

written by ArelyChaney on 01/03/2017

I have just changed my number plate regarding policy reference SMCB23TW02 and was charged £50 for what took only 30 seconds for your worker to change the details.

I believe £50 is a ridiculous fee to charge for what takes 30 seconds to update your system. Updating my registration with Admiral was free.

To charge me, a loyal customer of yours, £50 for a 30 second job, is daylight robbery.

I would like you to please be reasonable, and waive this fee.

If you do not waive the fee, I will perform a credit card chargeback on the payment, and also post details of this sham to BBC watchdog, CompareTheMarket, and Google Reviews.

After that, I will bring this matter to the attention of the UK financial ombudsman.

I will allow you until the end of the week , 3rd March. If I do not receive confirmation that the fee was waived and refunded, I will go ahead with the actions outlined above. I will not be ripped off like this.

Please understand that I am a reasonable person, and I expect you to be reasonable and not rip me off £50 for a simple update to your database that takes literally 30 seconds.

Thank you.

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