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“DO NOT BOOK WITH THEM I REPEAT DO NOT BOOK!!”

written by raCoffey408 on 27/02/2017

Where do I start, apart from changing my hotel to hotel 24hours before my holiday, they also did not fulfil their promise to ring me back to change this. I was on hold as caller number 1 for 55 minutes until I was told to put the phone down as they experiencing 'high amounts of calls'.... hmmm. Im sorry but how is it exceptable in any way to change someones hotel to a boat 24 hours before departure?? Its not! If I wanted to stay on a boat I would have booked the boat but instead I wanted a hotel primarily land based of which i wouldn't have to travel by ferry too overtime I wanted to nip to the city centre. 321 were not helpful in the slightest and did not answer my phone calls to resolve this problem. I would not recommend to book with this company, unless you're a fan of boats and late changes

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