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“Broken Promises.”

written by SIRoberts on 24/02/2017

Constantly being let down by D&G with the repair of Whirlpool Amaerican Fridge Freezer. 3 visits in 3 weeks from the engineer before they decided they could not get the required part and so they said it would be replaced with a equvilent model. They claimed I would be contacted in 48 hrs . I had to contact them after a week when they still had not made contact.
My F/ F cost approx £1500 and they offered me a choice of models two of approx £700.which were a substandard specification to my exsisting model. To get a replacement of a similar specification I had to pay over £300 more and pay for installation and disposal of the redundant F/F plus addition money for the balance of the service plan. This was paid at the point of placing the order.
I had now been almost 5 weeks with a defective F/F constantly freezing and defrosting.
Upon delivery of the F/F I was shocked to be told by the delivery guys they had no instruction to install this new American F/F and no instruction to disconnect and dispose of the exsisting F/F. They have left this huge F/F in my hallway blocking access for my wheelchair to get out of my house.
I contacted General and Domestic who accepted a mistake had been made but refused to send the fitters to install the F/F and dispose of the exsisting. I made a complaint to their complaints Dept but received the same responce but the said I would have to get a company to carry out the installation and disposal myself and send them the vat registered invoice which they would reimburse me with the cost.
They further told me it was easy to find a contractor online who carry out this service. This is not so. I cannot find a single contractor who will do this unless I am purchasing a new product from them.
They will not budge from their original offer to reimburse the installation and disposal costs I paid at point of placing the order.
There supplier AO have said they have not been asked to carry out anything other than supply the F/F and deliver it to my home.



The for installation of new fridge freezer and disposal of the old one. Upon delivery