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“Non existent customer service and no refunds policy”

written by 159Castillo on 24/02/2017

I recently booked a flight with Flybe, six months in advance but realised after 3 days I would not be able to fly. After searching for ages to find a way to contact them regarding this I eventually found a contact for them. I called the customer service department only to be told I could not have a refund as they have a no refunds policy. They said I would have to make a request in writing using an online form which I did and I waited for a reply. After 10 days of hearing nothing I contacted the customer service department agin only to be told they hadn't gotten around to even reading my request yet. They reiterated that they would not give me a refund and suggested I make a claim in my travel insurance. I did this which was plainly to say the least, especially considering it is a sister company to Flybe. They told me I would have to pay for a doctors evaluation before they could consider my request, so feeling this was throwing good money after bad I decided to make a new request for a refund directly from Flybe. After weeks of waiting I have still not had any reply. I can't believe a company can get away with treating its customers so badly. I will of course never use the company again.