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★☆☆☆☆

“We've been going to The Connection on Christmas eve...”

Written on: 27/12/2010

We've been going to The Connection on Christmas eve for over twenty years and it's become something of a tradition. We won't be going again though - this year it was AWFUL! We should have known the writing was on the wall when booking was difficult and calls not returned. In the end ten family members arrived to start Christmas as we have always done and what a disappointment! Grandma's lime and soda arrived with something suspicious looking in the bottom and had to be returned (no apology). It was cold with plug in heaters all over and clearly dangerous. The service was so slow and when the food finally did arrive the order was wrong. Staff were conspicuous by their absence and disinterested. Eventually we instructed someone to come and take a drinks order and clear the table, and helped ourselves to the relish tray when clearly no-one else was going to bring it. So its the end of an era and we won't be going again. The staff were more interested in eating at a table at the back of the restaurant themselves, and took no interest in customers who seem to be regarded as a nuisance. Save your money and don't go. It really is awful and such a shame