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“smashed my widscreen and then claimed it was already...”

written by Kristopher352 on 21/02/2017

I visited car valet UK at princess shay Exeter. I have visited then before so knew what i wanted and how much it cost.
When we asked for the clean we had had previously they quoted up £39 for a clean we previously paid £27 for - when questioned the price amazingly became £27.
Price agreed we checked the car thoroughly and no damage was seen.
On return (just as we left the carpark and came into the light) we noticed the windscreen was cracked across the top!
I phoned them immediately and left a message on the answerphone. They contacted my after much too-ing and fro-ing, and then refused to accept that they had caused the damage as i couldnt prove they had caused it, the tone of their letter also implied that even if i had told them straight away, then they would claim it was already there under the dirt! I have contacted NCP and they inform me that there are lots of complaints about over-charging on going.
Do not use this company! they are dishonest and they dont care!

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