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★☆☆☆☆

“Unacceptable ”

written by Timekeeper24 on 21/02/2017

I boarded the service from Pembroke Dock to Cardiff Kingsway GQ. What could have been an efficient and pleasant journey was anything but. It immediately became apparent that the driver was being 'trained" and as such the service was incredibly late arriving in Cardiff. This nearly cost me an expensive connection to London and having had to run with an extremely heavy bag I became very nauseous and suffered a strained back. The driver and instructor were polite and professional, cannot fault them. My issue lies with the management personel who thought it acceptable to potentially jeopardise their passengers journeys by authorising training to take place without giving warning/seeking passenger permission.

I cannot justify taking Megabus again, neither can I recommend it due to this level of contempt.

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