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“Hi all, ”

written by on 08/12/2010

Hi all,



My story begun when I have signed up for a new 24m contract with vodafone. I took about 6 days to receive the handset. I requested to be delivered to the local shop which was quiet handy. When I got home and opened the box I noticed the headset is reconditioned and it isn't new. I immediately gave them a call it took me about 30 minutes to get through to the right department after 3 redirection etc... (horrible customer service BTW.).

They promised me I'll have my new phone next day. Course it hasn't turned up. I gave them a call again I been told for some reason the headset wasn't sent out. After 10 days waiting and several hours on a phone with their customer service guess what I got a reconditioned phone again, it looked really awful even worst then the one before. So I just gave them a call again and canceled the contract. FYI... if you cancel your contract because you can do it, luckily they offer a 7 day cooling of period you need to pay for a postage. ridiculous!!!



Bottom line. I was very disappointed they wasted my 2 weeks time.

I really can not understand why they did this, and I am quiet sure I am not the only one who had similar experience.





Good luck....

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