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“THE WORST CUSTOMER SERVICE I HAVE COME ACROSS IN MY...”

Written on: 18/05/2009 by S Llahana (1 review written)

Good Points
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Bad Points
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General Comments
THE WORST CUSTOMER SERVICE I HAVE COME ACROSS IN MY LIFE!!! We will never fly with Aegean again! Last year, they changed the dates of our flight and did not even bother to inform us. It is coincidence (and maybe intuition) that I checked the week prior to flying to find out that the flight on Saturday was cancelled. We were told by their customer service they could do nothing about it and we had to fly the day before (on which day we had another flight) - and the most terrifying, that we had to pay for the flights even though it was their error! After a long battle, we managed to get the flights changed, although they charged us admin fees. This year, we decide to give them another chance, simply because Stansted is close to where we live. The on-line booking went "pear-shaped" and booked 2 flights on my husbands name (same person had 2 flights on same day and time) rather than one flight for him and one for me. We tried to explain this to Aegean and they said it was our error and we had to buy another flight. I just wanted to scream!!! The lady at the desk was extremely rude and horrible! If you want piece of mind, never fly with this airline - it may seem cheaper than Olympic but it is a complete headache and, obviously, much more expensive, as the likelihood is you will buy another flight. I will ensure my friends/relatives will NEVER use this airline again!!! Please spread the word about their terrible customer service!!!