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“I was NOT satisfied with the approach of the company...”

written by on 04/05/2011

I was NOT satisfied with the approach of the company regarding the ticket delivery! I paid 15 EUR extra for shipping costs to my hotel in Amsterdam. Shortly before the event, I was told that for some reason the courier "could not find anyone at the reception" (?) and I was asked to pick up the tickets myself in close proximity to the hotel. As this was my first trip to Amsterdam I simply believed that. Even though this was a breach of commitment towards me I agreed to pick up the tickets myself at an address that was communicated to me via email. However, the place indicated was not at all close to my hotel and it even was WRONG (nobody there knew anything about my tickets)! But that I found out only after I went to the place and finally managed to convince a small shop owner close by to help me out and make a phone call to the ticket company to check what happened. All in all it took me almost the entire first day of 3-day holidays rushing through half of Amsterdam from one place to another (which also incurred additional costs), without any possibility to call you under the indicated number from my Austrian mobile phone for support. When I informed them via email what happend afterwards, there was not a single word of apologies or understanding. I was just told, in short, that I got the tickets, so what is my problem. Therefore I definitely cannot recommend this company to anyone else. There are for sure other providers with a more professional approach out there.