Written on: 17/12/2009
ive used the free software for a long time, and it picks up everything. So i figured i might as well go for the full protection and purchased the premium security package. My advice dont bother.
I had a few problems with the inital installation, tried to contact Avira and they asked me to call their customer support helpline. These were all in Europe ie Germany. None in the UK. all were 090 numbers and they cost like £1.50 pm. No-way i was going to call that, so i sent them an email. All the replies i got from email kept directing me to their knowledge database, half of which is in German.
Finally i have the software working with absolutely no help from their customer support team, now the software keeps playing up and sometimes does not startup automatically, and i have to manual start it. Which is a pain.
My advice, settle for the free version, and if you going to buy this full package, make sure you are willing to call 090 numbers to get it sorted. No problems with the scanning, all is perfect. So basically if you are not an expert in setups and have not got the time to waste to set it up, dont buy it.