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“Absolutely shocking! Avoid!”

written by viCopeland463 on 16/02/2017

We ordered our kitchen in September on the basis it would be completed by Christmas. Very helpful to start with but as soon as they had our cash that's when it started to fall apart! The kid they employed to design the kitchen ordered the wrong parts and this pushed the whole fitting back by weeks! The mistakes were only spotted when we went in to check and he didn't even remember us! Kitchen was being fitted Christmas week and we were only given notice a week or two prior; mad rush to then sort out electrician, decorator etc. Spoke to customer services during this time and they were about as helpful as a dead slug. The customer service chap was rude, impolite and didn't care! I ended up calling the Ops Director as we were then told it would be after Christmas (after ripping our own kitchen!) He was helpful to a degree but had since vanished. Kitchen arrived and lots of things were missing: bin, lights we ordered were wrong etc. I called to complain and was promised x, y and z. The promises failed to materialise. The kid who designed the kitchen got all the measurements wrong so it cost us a lot of time fitting the kitchen with things missing and lots of snags; only reason it got sorted was because of the amazing fitters (who seem to get constant grief from unhappy clients). Roll on a few months later and guess what? Still missing items, kitchen still not complete and I still haven't had a call from anyone at Kutchenhaus even leaving messages, e mailing etc. The place is an absolute joke. They don't care about the customer. They care about the cash and I'm not holding my breath for my kitchen to be finished by Summer! I'd avoid them completely and if I had a choice I'd have gone elsewhere. They only care about your money, appalling customer services and an Operations Director that isn't interested. I'd look elsewhere if you're looking for a kitchen. Product is nice but expensive but the upset they have caused outweighs everything! If you're from Manchester or local to the North West I'd avoid Kutchenhaus at the Trafford Centre! Absolute jokers!