Written on: 17/02/2008
Good main course
Hair found in food.
After reading many positive reviews I booked a table at the Log House restaurant. The restaurant had a very pleasant atmosphere but we found the staff rather unhelpful.
For starters I had the bread with dips and my partner had the goats cheese tartlet. His was rather bland and I found two hairs in my starter! After I found the first hair I asked for a new pot of dip assuming that this is where the hair had come from. After the second hair we realised they were actually in the bread. We politely and discreetly informed the waitress about the second hair but received no real apology. We were very surprised that such an occurrence was not more of an embarrassment for them.
Our mains were good, I had the sirloin and my partner had the fish and chips. Both were enjoyable however my partner and I had somewhat lost our appetites after the hairs! Throughout or meal we were not asked if we required drinks refills or if everything was ok with or meals, a few basic questions that you would expect from a waitress in a Michelin recommended restaurant.
When we received the bill we did not receive any apology for the problems with my starter, we had not been charged for the starter but this was not explained to us. We were also over-charged for our mains.
A simple apology and explanation that the starter had been left off the bill would have been sufficient but I was disappointed in the way the staff handled the matter.
I understand the restaurant has an AA award and has been recommended in the Michelin guide. Perhaps they worked hard to receive such recognition but have since let themselves slip. I was very disappointed with the Log House and I will not be returning.