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“over 6 months to close the IVA”

written by 467North on 13/02/2017

We made our final payment into our IVA with DFD over 6 months ago and despite letters from them confirming it was a priority to issue a completion certificate we are still waiting. Don't bother calling them they DO NOT answer the phone, I have waited over 30 minutes on two separate occasions without them answering. If you request a call back via their web site, no matter what telephone number you enter, for them to call you back on, it says 'invalid number'. Emails take days to get a response .but seems the only way to communicate with them.

They are quick to chase you during your IVA for information or action but its a different story when it comes to them completing the IVA.

7 YEARS OF IVA, A FURTHER 6 MONTHS, AND COUNTING, TO GET A COMPLETION CERTIFICATE, AND ANOTHER 3 YEARS BEFORE WE CAN REMORTGAGE....WILL IT EVER END?

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