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“Would never, ever, buy American Express traveller...”

written by on 20/07/2009

Would never, ever, buy American Express traveller cheques again. My daughter lost hers; American Express,with a useless call centre in the Phillipines, offered no alternative other than a refund to our home address in four weeks time. Told me that they wouldn't send replacement cheques out. Spoke to someone else later who said they would send cash only out. spoke to someone even later who said they would maybe send traveller cheques, but maybe not. My daughter is in Europe so it shouldn't be a problem to arrange replacements. So something that should be easy to sort out is actually proving very problematic and negates the usefulness of taking traveller cheques in the fist place. Call centre dreadful. I was told today that American Express don't actually own the traveller cheque arm any more - maybe that's why the service is so bad.

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