Written on: 22/11/2008
I paid for upgraded shipping and did not receive my order in the time frame it was promised. After spending 3 hours on the phone with this company only to find out it hadn't been shipped, I was told I wouldn't receive a refund for 2-3 weeks. Now I had to buy a part in town so I would be out both amounts through the holidays. I know personally it takes only a business day to process a refund through a POS system. When I asked to speak to a manager I was told that the manager doesn't accept phone calls.