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“Although the Dell Inspiron 6400 laptop is a good spec,...”

Written on: 06/11/2006 by macone (1 review written)

Good Points
Good price
Nice looking laptop
Good specification for the money

Bad Points
The software supplied is not very good, in particular McAfee. The fan kept cutting in on a regular basis. It seems to be connected to the battery, and it slows the machine down. I complained to technical support, after a major effort to get through.

General Comments
Although the Dell Inspiron 6400 laptop is a good spec, the on-line and phone technical back-up is frustrating I spent 60 minutes plus waiting for a technical person, and it took over 3 phone calls and several e-mails before I got a response. Dell offered a repair as the only choice, and I kept being told that was the only option, and after 7 days of ownership. There is no way can you get your money back. I did not want a repair, so I insisted on a refund. I had to escalate to a senior person after 3 attempts, and I will get a refund. I am not happy with their attitude.