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“I had to call out a service engineer a couple of weeks...”

written by puppypowerok on 18/12/2008

Good Points
I love my jetsetter and have had it now 3 years

Bad Points
lack of communication regarding going into administration

General Comments
I had to call out a service engineer a couple of weeks ago to repair my mot massage unit, he came, however it took him 2 attempts to fix the problem, I was then presented with a bill for £250, My tub is 3 years old and I was not told that when I called them out they were in administration and my 3 years extra warranty from Hotsprings was useless. If I had been told of this fact I would not have had the repair done. It was only the fact the unit was well under the original 5 year warranty that I had no hessitation in getting it repaired, they have since reduced my invoice by £75 to cover the call out charge for the second day but I am still left with a bill for £180 which I am not willing re pay. would appreciate any comments

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