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“So disappointed. Went for a recognised brand who could...”

written by smitzers on 01/04/2011

So disappointed. Went for a recognised brand who could deliver the whole product. Very efficient with the sales and surveyor and the delivery (one piece missing but arrived promptly). Fitters worked well but from the start clear the details of the products had been omittted. Coordinator never returned calls. Found out on the Friday that pieces missing from order (supposedly fitter knew on monday) and that fitter going on holiday for a week. No one available to tell us why we weren't offered alternative date so job could be finished. various faults they are not interested in fixing. No response to emails to customer services or senior management. icing on the cake is call asking me (addressing me by wrong name) if my shower had been delivered - not that useful in a kitchen! Avoid like the plague - they take your money, promise quality and then don't care less.

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