Written on: 27/03/2011
I ordered a pair of jeans from this company and when they arrived, the buttons on the front were too big for the button holes, so I could not get the jeans unbuttoned to get them on. When I emailed the company they responded by saying they do great work, have lots of great testimonials on their web site, and how no one has ever complained about this before.
When I told them all their testimonials mean nothing and it didn't matter if no one complained about it before, they asked to see pictures. I emailed them pictures. Then they said the buttons holes would wear in over time and if not, to stick a sharp object in the button hole and make it bigger myself.
When I refused, they said to ship it back and they would fix it. When I told them I was not going to shell money out of my own pocket to ship it back when the jeans were defective, they basically said, tough luck. They would not send a courier to pick up their jeans, and they would not refund my money. So now I am in the process of getting the charges reversed on my credit card.
WORST CUSTOMER SERVICE EVER! Do not give this company your money!!!!