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“I purchased this Camera from IQVC in Feb 2000. The...”

written by Randy Sherry. on 17/11/2000

Good Points
Great outdoor pictures, easy operation and navigation, classic looking camera design.

Bad Points
Horrible indoor shots, flash is horrible, tech support is horrible, parts availability is horrible. See my comments about the problems that I have had with this camera.

General Comments
I purchased this Camera from IQVC in Feb 2000. The first thing I noticed was the software is a demo of an imaging software that I have never heard of, the software is Pathetic and limited until you purchase the full version. Second thing I noticed was the first time I had to cgarhe the battery IT TOOK 8 HOURS. Finally I was able to take some pictures. I have to say that the photos taken outside came out really well, great colors no crystalization, really great pictures, however if you plan to have this camera take indoor pictures get a disposable camera, really really bad indoors. The lcd screen is really great, the USB transfer is really really fast, the shot delay is very fast, the camera is really easy to operate. NOW THE BIG PROBLEM... 3 weeks after I received the camera the DIAL at the top for switching modes jumped out of its socket and would not go back in, so I sent the camera to a TOSHIBA AUTHORIZED SERVICE PROVIDER and this is where the fun began. 1st of all the replacement parts we not in stock at any of the service centers, I received the camera back 52 days later. When I received it all was fine except 2 screws were missing from the unit. All was fine and dandy until November 2nd when once again the dial jumped out of the socket. I bought a nice and expensive camera case to protect it. I called Toshiba and left a message, I emailed Toshiba requesting and EXPEDITED repair or full refund, I never received a response. I called QVC without question they had no problem with me returning the camera which was bought almost a year ago. I sent it back and am awaiting a credit to my account so that i may purchase a different camera ... I talked to a service center about this problem he said that there is an ISSUE ALERT about this situation occurring. So does this mean that it is a flaw in the design?..