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“I ordered flowers and paid extra to have them...”

Written on: 15/12/2008 by T Field (1 review written)

Good Points
none

Bad Points
the web site makes a big deal about their free delivery, but say nothing about the £4.99 delivery charge for saturdays.

General Comments
I ordered flowers and paid extra to have them delivered on Saturday when I knew there would be people at home. As an extra precaution I arranged for a neighbour to take them if necessary and if all else failed I agreed that they could leave them outside the front porch. THE FLOWERS WERE NOT DELIVERED AT ALL and when I rang and complained I was told "Oh sorry the courier didn't follow the instructions"

Actually I dont think the courier turned up at all seeing as there was someone there all day. That is the extent of their appology and no compensation was offered.

Visit arenaflowers.com