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“I had a problem with the flowers that were delivered...”

Written on: 16/10/2008

Good Points
Excellent Customer Service. It was refreshing to deal with someone with good customer service skills.

Bad Points
Disappointed with the quality of flowers first received. They were picked on a Thursday for delivery the following Monday so were not as fresh as they should have been.

General Comments
I had a problem with the flowers that were delivered for my birthday and after a phone call (and no hesitation or argument from Arena) I had new flowers delivered the next day. Person I spoke to was extremely helpful and apologetic and seemed to care about my problem. I would not hesitate to use them again.

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