Written on: 27/04/2011
Bought sports clothes worth £ 117.75 and not received the product in Brazil. The company claims that as I made contact after 30 days they do not return the money. Absurd.
E-mail the company in response to non-delivery of products:
Thank you for your email,
Please can you confirm as to why you have not contacted us earlier to advise that you have not recieed your goods as we have a disclaimer on our site to advise that you need to report any missing goods with in 30 days of despatch if this is not reported with in 30 days then we will not be held liable fo rthe shipment.
Under the company's e-mail confirming the purchase:
Great result! Your order 8829215 was despatched on 09/03/2011 18:00:11 containing the following item(s) :-
1 x Manchester United Core Over The Head Hoodie - Diablo Red/Dark Shadow XXL 50"/52" Chest (124/136cm)
1 x Brazil Authentic N98 Jacket - Varsity Maize/Pine Green XL 46"/48" Chest (112/124cm)
1 x Spain Away Shirt 2011 XX/Large 46"-48" Chest
1 x Brazil Pre Match Top XL 46"/48" Chest (112/124cm)
1 x RBS 6 Nations Beanie One Size Only
1 x New York Cosmos Brochure One Size Only - New York Cosmos Range Catalogue
Your order was shipped with Royal Mail International
This is not a trackable service and you will need to allow 17 working days before contacting customer services.