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“I contacted Krups shortly after buying our GVX2 as I...”

written by on 07/08/2009

I contacted Krups shortly after buying our GVX2 as I found the top part became hot if left plugged into the wall socket. I had an immediate acknowledgement - then nothing. A second try brought the same results. We took to switching it off at the wall, which seemed to work. It stopped working shortly after guarantee ran out, producing a high pitched whine, but no coffee. I eventually had a reply from Krups to say in effect they were not interested. Unknown to me, my wife bought an identical machine a month ago. Same fault, heating in the upper (metal) part if left connested at the wall.



I dismantled the first machine to find a resistance (R2) had scorched the pcb and was the obvious cause of the trouble. Contacted Krups. Not interested.Now stuck with another of the same. For how long?



In addition, the static on the plastic collector box throws the coffee over quite an area when you try to fill the small dispenser for our espresso machine. Not a happy bunny.

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