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★★☆☆☆

“We went to the Crooked Chimney restaurant in the...”

written by lyndyloub on 25/04/2006

Good Points
Easy car parking.
Nice surroundings. A very old historic building.

Bad Points
The service was awful, and so was the food.

General Comments
We went to the Crooked Chimney restaurant in the Hatfield area on Sunday at about 5pm. It wasn't overly busy, as there were empty tables at this point. On going to order at the bar, we were informed they had run out of roast potatoes, so the roasts were all off. My husband and mother-in-law then chose fish and chips, and I had the fillet steak. We had soup to start, which came very quickly in about 10 minutes, and it was lovely, hot and tasty, with huge chunks of bloomer bread. The plates were eventually cleared after 30 minutes, after that we waited and waited, and even when I asked the waitress what had happened to the food, we still heard nothing. Eventually, 50 minutes later, the food arrived. The fish was very obviously over cooked as the batter dark and very crispy. When my mother-in-law saw hers, she said to the waitress "that's very overcooked", and the waitress just said "is it? Enjoy your meals" and left. When she came back to check that everything was OK, my mother-in-law said "no! it's not; this fish is overcooked, and it is all batter and no fish", which was very true. The girl said she would take it off the bill, which she did. The couple on the table next door also seemed to be having problems, and when we left, they had been waiting 40 minutes for the desserts. I would not go there again.

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