Written on: 07/05/2011
I have been a LLoyds customer on a business and personal basis for over 30 years. As most banks, customer service has been replaced with customer sales opportunities, e.g. to get some real help takes forever, but taking up the latest banking fad can be done in minutes. Latest problem is I can't get at my online business accounts because of a new security access method involving cards and calculator sized number generators. Great security as this was originally sent to the wrong address and then the replacements 'got lost in the post' (1 month & still waiting). Another theoretical security improvement introduced not for the customer's benefit (the last system worked well enough for the last 10 years) but by a bunch of bankers hell bent on keeping hold of your money for as long as they can for their own benefit.