Written on: 21/01/2009 by Stargatesg1 (2 reviews written)
Customer Services. Products in the shop are not the same as what you get!
I could write all day about our experience with LoL in Inverness, but you would find our experience hard to believe. One thing is for sure we will never enter a LoL shop again! We bought the Hilken 3+2 suite and got delivery six weeks later to find the suite was faulty. We reported this imediately on delivery and was told the upholsterer would be in touch within the next few days. Seven phone calls, twelve days sitting in waiting and three months later waiting for the upholsterer we gave up and reported them to trading standards who eventually got us our money back. I wish I had read the reviews before entering their shop, It would have saved us a lot stress and we wouldn't have had to sit on the floor for another seven weeks waiting for our new suite coming from Harvey's. Wish we went to Harvey's first.