Written on: 04/11/2008 by mollie05 (1 review written)
Everything. Difficult to contact a Manager
I bought the Mimi Premier leather 3 and 2 seater suite in October 2007 from Land Of Leather retail park Oldham, I also purchased what I thought was the 5 year guarantee for wear and tear, (and was informed today it was actually for stains.)
The 3 seater has started to fall apart and after 3 weeks I finally got to speak to a Manager who informed me as it was over 12months, (by 1 day) and the fact the 5 year cover is only for accidental stains, there is nothing they can do except, if, I pay a fee of £41.00 they will send a Technician to compile a report, I don't see why I should have to. What concerns me the most is the suite is in a room I hardly use so wear and tear was not really an issue but I feel quality most definitely is. I would advise anyone to be very careful what they purchase from this store.