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“Ordered flowers for a friend in hospital from Serenata...”

written by on 09/06/2009

Good Points
Did reply to emails quickly.

Bad Points
Didnt deliver flowers. Lied about emails. Had to start legal action for a refund.

General Comments
Ordered flowers for a friend in hospital from Serenata Flowers. Didnt ask anything about them for a week as it looked like I was fishing for a thank you. Eventually asked how they where, only to find out never arrived. Emailed them, and got rapid reply saying "refused by hospital" and they offered to redeliver week-old flowers as a "goodwill gesture". I refused week-old ones and asked for refund. Ended up persuing via www.moneyclaim.gov.uk.

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